1. Privacy Policy
TheNewOps ("we", "our", or "the Platform") respects the privacy and confidentiality of our users and their digital operations. This Privacy Policy outlines how we collect, handle, and protect your information when you visit our website, apply for early access, or use TheNewOps services.
1.1 Information We Collect
We collect straightforward, minimal information required to deliver our service:
- Contact Information: Name, professional work email address, company or project name, and infrastructure environment preferences when submitted via our forms.
- Basic Log Metadata: Standard technical information (such as browser type and IP address) strictly for security, rate-limiting, and fraud prevention.
- No Ad Trackers: We do not track you across other websites or sell your data to advertisers.
2. Zero Data Retention (ZDR) Guarantee
We believe small and medium businesses deserve the highest standard of data privacy:
- Zero Model Training: Your system metrics, error logs, configuration states, and internal data are NEVER used to train or improve public AI models.
- Transient Processing: Operational telemetry is processed only in volatile memory during active triage and resolution cycles. Data is not permanently stored or hoarded.
- Your Infrastructure Stays Yours: We do not extract or retain sensitive customer records, intellectual property, or proprietary source code.
3. Operational Data Handling & Permissions
You maintain total control over your connected infrastructure:
- Least Privilege Access: Connectors only request the minimal permissions necessary to monitor and assist your systems.
- Configurable Autonomy: Choose whether TheNewOps should execute routine fixes automatically, prompt you for one-click approval, or act as an advisory co-pilot.
- Transparent Audit Trails: Every recommendation and action performed by TheNewOps is logged clearly in your activity feed.
4. Terms of Service
4.1 Service Usage
TheNewOps provides automated operations assistance and infrastructure intelligence. Customers are responsible for managing their access credentials and reviewing automated runbook settings.
4.2 Availability & Support
We strive to maintain continuous uptime and reliable assistance for our users. The platform is provided with modern reliability safeguards, though customers retain ultimate administrative control over their hosting environments.
5. Security Architecture
We apply rigorous security practices across all operations:
- Modern Encryption: Industry-standard TLS 1.3 encryption for all data in transit and strong encryption at rest.
- Safe Automated Execution: Built-in blast-radius limits to prevent accidental resource overages or unexpected cascading changes.
- Isolated Environments: Continuous container isolation and secure API secret management.
6. Contact & Legal Entity
If you have any questions regarding our terms, privacy practices, or data handling, please reach out to us: